Privacy Policy JK32

As a trusted online betting platform, jk32 collects your personal information only when necessary and for legitimate purposes. We operate on a data minimisation principle — meaning we only collect what is strictly needed to deliver the best service to you.

Information You Provide Directly:

• Full name as shown on official identification documents.
• An active email address and mobile phone number for account verification purposes.
• Date of birth to confirm you meet the minimum age requirement of 18 years.
• Current residential address including postcode and state.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Copies of identity documents (MyKad, passport) collected during the KYC process as required by regulatory authorities.

Information Collected Automatically:

• IP address and geographical location information based on the network you use.
• Device type, operating system, and browser version used when accessing the platform.
• Session data including pages visited, time spent on the platform, and in-platform actions.
• Transaction logs recording all deposit, wagering, and withdrawal activity.
• Cookie data and device identifiers for security verification and an improved user experience.

We may also receive information about you from trusted third-party sources such as identity verification service providers and fraud prevention agencies, solely for KYC and account security purposes.

JK32 handles collected personal information responsibly and only for legitimate purposes. Every use of data has a sound legal basis under Malaysia's Personal Data Protection Act 2010.

We will not use your data for any purpose not stated above without obtaining your consent first. Should we need to process your data for a new purpose that differs materially from the original, we will notify you and obtain the appropriate consent.

JK32 does not sell your personal data. We only share your information in limited and controlled situations as outlined below:

• Trusted Service Providers: Technical partners including payment gateways (FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost), cloud server providers, and game software vendors, all bound by strict confidentiality agreements.
• Regulatory Body & Authorities: When required by law, court order, or investigation by a legitimate enforcement agency — including AML reports to the relevant authorities.
• Identity Verification: Accredited third-party KYC service providers used to verify the authenticity of your identity documents.
• Independent Audit: Independent auditors who verify our platform's compliance with fair gaming and data security standards, subject to confidentiality agreements.

All third parties who receive your data are required to meet data protection standards equal to or exceeding those applied by jk32. We do not permit any third party to use your data for their own marketing purposes.

Protecting your data is JK32's absolute priority. We continuously invest in the latest security infrastructure to ensure your personal information is always safeguarded against unauthorised access, loss, or misuse.

Technical security measures we employ:

• Data in transit is protected using TLS 1.3 and 256-bit SSL protocols for all communications between your device and jk32 servers.
• Data at rest is encrypted using AES-256 for all stored personal records and financial information.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Enterprise-grade intrusion detection systems (IDS) and firewalls that continuously monitor network traffic.
• Regular penetration testing by independent security experts to identify and address vulnerabilities.
• Role-based access control (RBAC) ensuring only staff who require it can access specific data.

While we take all reasonable steps to protect your data, no security system is entirely perfect. We encourage you to play your part by using strong passwords, not sharing your login credentials, and enabling two-factor authentication on your account.

JK32 uses cookies and similar tracking technologies to enhance your experience on our platform, secure your login sessions, and understand how users interact with our platform in aggregate.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled as they are essential for platform operation.
• Performance Cookies: Collects anonymised usage data to help us understand platform performance and identify areas for improvement.
• Functional Cookies: Remembers your preferences such as language, currency, and display settings so you do not need to reconfigure them each time you log in.
• Marketing Cookies (with consent): Used to deliver relevant offers and promotions based on your interests and activity on the platform, only where you have given your consent.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling essential cookies may affect certain features of the jk32 platform.

Under Malaysia's Personal Data Protection Act 2010 and the data protection standards we adhere to, you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 working days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information. You may also update much of your information directly through your account panel.
• Right to Erasure: You may request that your personal data be deleted under certain circumstances, such as when the data is no longer needed for the purpose for which it was originally collected.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations while an issue is being resolved.
• Right to Object: You have the right to object to the processing of your data based on our legitimate interests, including for direct marketing purposes.
• Right to Data Portability: You have the right to request your data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out beforehand.

JK32 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. The following are the general data retention guidelines we follow:

• Active Account Data: For the full duration your account is active, plus any retention period required by regulators following account closure.
• Financial Transaction Records: Minimum 7 years from the transaction date, in line with Malaysia's financial and tax legal requirements.
• KYC & Identity Verification Records: Minimum 5 years after account closure, or longer if required by regulatory authorities.
• Communication & Customer Support Logs: 3 years from the date of last interaction.
• Security Log Data: 12 months for the purposes of security incident investigation and fraud detection.

When your data is no longer needed, we will ensure it is securely deleted or anonymised using methods that prevent it from being linked back to your identity.

The jk32 platform is strictly for individuals aged 18 years and above. We do not knowingly target, collect, or process personal data of individuals under the age of 18.

Should we discover that personal data of underage individuals has been collected without valid parental or guardian consent, we will take immediate action to delete the information and suspend the associated account.

The jk32 platform may contain links to third-party websites or services such as game providers or payment channels. This Privacy Policy applies solely to the jk32 platform and does not cover the privacy practices of those third parties.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. Your access to third-party services through our platform is at your own risk.

JK32 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material amendments will be communicated to you via:

• A clear notice on the homepage or your account dashboard at least 14 days before the changes take effect.
• Email notification to your registered address for amendments that materially change how we use your data.

Continued use of the jk32 platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. The "Last Updated" date at the top of this page will always reflect the latest version of this document.

If you have any questions, concerns, or complaints regarding how jk32 handles your personal data, we are ready to listen and assist. You may contact our Data Protection Officer through the following channels:

• Privacy Email: [email protected] — for all privacy policy enquiries and data rights requests.
• General Support Email: [email protected] — for technical support and general account enquiries.
• Live Chat: Available 24/7 directly within the jk32 platform or mobile app.

We are committed to addressing every privacy enquiry within 14 working days. For complex complaints requiring more in-depth investigation, we will keep you informed of progress within the stated timeframe and provide a more accurate estimated resolution time.